North East Transportation is committed to ensuring that no person is excluded from participation, denied benefits, or otherwise subjected to discrimination under any program or activity, on the basis of race, color, or national origin.
North East Transportation, as a sub-recipient of federal financial assistance, will ensure full compliance with Title VI of the Civil Rights Act of 1964, as amended and related statutes and regulations in all North East Transportation Co., Inc. programs and activities.
Any person who believes that he or she has been subjected to discrimination or retaliation based on their race, color, or national origin may file a Title VI complaint. Complaints may be filed directly to North East Transportation Co., Inc., or to Connecticut Department of Transportation. Complaints must be filed in writing and signed by the complainant or a representative and should include the complainant’s name address, and telephone number or other means by which the complainant can be contacted. Complaints must be filed within 180 days of the date of the alleged discriminatory act.
To request additional information on North East Transportation Co., Inc. Title VI or to file a Title VI complaint, please submit your request or complaint in writing to:
North East Transportation
PO Box 4670
Waterbury, CT 06704
Division of Contract Compliance,
Connecticut Department of
2800 Berlin Turnpike
Newington, CT 06111
Federal Transit Administration
Office of Civil Rights
Attn: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
If you need to file a complaint...
Complaint forms can be obtained by calling North East Transportation Co., Inc. (203-753-2538) or by downloading a PDF here.
Avisos publicados estão disponíveis em português mediante solicitação contactando 203-753-2538
Para obtener un formulario de queja en español, haga clic aquí para descargar un PDF.
Title VI Complaint Procedures
(Haga clic aquí para conocer los procedimientos de quejas en español)
Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by North East Transportation may file a Title VI complaint by completing and submitting North East Transportation’s Title VI Complaint Form. North East Transportation investigates complaints received no more than 180 days after the alleged incident. North East Transportation will process complaints that are complete.
Once the complaint is received, North East Transportation will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgment letter informing her/him whether the complaint will be investigated by our office. North East Transportation will notify the Connecticut Department of Transportation’s Title VI Coordinator of any Title VI complaints filed, within 10 business days of receipt.
North East Transportation has 40 days to investigate the complaint. If more information is needed to resolve the case, North East Transportation may contact the complainant. The complainant has 10 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days, the North East Transportation can administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. A LOF summarizes the allegations and the interviews regarding the alleged incident and explains whether any disciplinary action, additional training of the staff member, or any other action will occur. If the complainant wishes to appeal the decision, she/he has 15 days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Connecticut Department of Transportation, Office of Contract Compliance, Attn: Title VI Coordinator, 2800 Berlin Turnpike, Newington, CT 06111; or directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590