NET Paratransit Service for the Disabled

Paratransit services are available for individuals who, because of disability, are unable to travel by regular CTtransit city bus. This service is intended to be used only for those trips for which riders cannot travel by regular CTtransit service. Paratransit operates during the same days and hours as CTtransit bus service in the greater Waterbury, Meriden and Wallingford areas., and is operated by North East Transportation.

Service Details

In Cheshire, Middlebury, Naugatuck, Prospect, Southbury, Thomaston, Waterbury, Watertown, and Wolcott, riders in any part of town may use the paratransit services operated by Northeast Transportation. Trips beginning or ending in Southbury have a more limited schedule. Riders outside of these towns may be picked up at any location within 3/4 mile of a fixed route CTtransit Waterbury bus route, which extends into portions of Beacon Falls, Bethany, and Southington. Service is also available on a limited basis to Gaylord Hospital in Wallingford.

Service Criteria

The Connecticut ADA Paratransit program is designed to meet the Americans with Disabilities Act service criteria established by the federal government. Service is provided only to individuals found eligible by a Connecticut regional ADA service provider and is operated under the following ADA guidelines:

  • Complimentary service is only provided in areas where public buses operate. This does not include Express Commuter service, Intercity, or Dial-A-Ride services. ADA Paratransit vehicles can only make pick-ups and drop-offs at places that are within three-quarters of a mile of a public bus route.
  • Service is provided only during the hours and days when public bus service in that area operates.
  • Rides must be reserved at least one day in advance.
  • ADA Paratransit fares are typically double the cost of a full fare on a public bus route.
  • Service is not restricted by trip purpose but is provided for all types of trips.

Vistors to the Greater Waterbury Area

A visitor is an individual with a disability who does not reside in the jurisdiction(s) served by NETPS. The NETPS shall treat this visitor as eligible when presented with documentation of his/her eligibility from the jurisdiction where they reside. If documentation is not available, the individual is not certified in another jurisdiction, or the individual’s disability is not apparent, NETPS will accept the individual’s verbal or written explanation that they are unable to use fixed-route service. The visitor will be provided service within the jurisdiction of the NETPS at the same fare charged to residents. The NETPS may provide service to a visitor for twenty-one (21) days within a 365 day period from the date of the first paratransit trip used by the visitor. In order to receive service beyond twenty-one (21) days, an individual must apply for NETPS eligibility under the normal certification process.