Welcome to North East Transportation

North East Transportation Co., Inc.
1717 Thomaston Avenue
P.O. Box 4670
Waterbury, CT 06704

We are always working to improve our service and bring you the transportation you need.   We want to know if
we are meeting your expectations.   Please take a few moments to share your thoughts with us.   Your feedback
will help us to serve you better.

Please note: In order to send your response, you must respond to all questions that are not marked "optional"
and click the "submit" button at the bottom of the survey.


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This survey is regarding:

 NET Fixed Route Service
 NET Paratransit Service
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1.  Drivers are courteous and helpful.

 Always
 Sometimes
 Never
 Not Applicable
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2.  The buses are on time.

 Always
 Sometimes
 Never
 Not Applicable
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3.  I can find a seat.

 Always
 Sometimes `
 Never
 Not Applicable
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4.  The drivers operate the buses safely.

 Always
 Sometimes
 Never
 Not Applicable
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5.  It is easy to make a reservation.

 Always
 Sometimes
 Never
 Not Applicable
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6.  Customer service representatives are available when I have a comment or complaint.

 Always
 Sometimes
 Never
Not Applicable
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7.  Customer service representatives are available when I have a question about the bus schedules.

 Always
 Sometimes
 Never
 Not Applicable
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8.  Customer service representatives are polite and courteous.

 Always
 Sometimes
 Never
 Not Applicable
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9.  Customer service representatives are knowledgeable.

 Always
 Sometimes
 Never
 Not Applicable
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10.  Customer service representatives provide the necessary information.

 Always
 Sometimes
 Never
 Not Applicable
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11.  The buses are clean inside.

 Always
 Sometimes
 Never
 Not Applicable
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12.  The buses are clean outside.

 Always
 Sometimes
 Never
 Not Applicable
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13.  The bus stops are marked and well kept.

 Always
 Sometimes
 Never
 Not Applicable
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14.  The bus shelters are clean and well kept.

 Always
 Sometimes
 Never
 Not Applicable
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15.  The buses travel where I need to go.

 Always
 Sometimes
 Never
 Not Applicable
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16.  My ride is comfortable.

 Always
 Sometimes
 Never
 Not Applicable
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17.  The schedules are easy to read.

 Always
 Sometimes
 Never
 Not Applicable
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18.  How often do you ride the bus?

 Daily, including weekends
 Weekdays
 A few days a week
 A few days a month
 Once a month of less
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19.  Overall I am happy with the bus service.

 Always
 Sometimes
 Never
 Not Applicable
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20.  Do you own a car?

Yes
No
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21.  This website is easy to use.

 Always
 Sometimes
 Never
 Not Applicable
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